Return Policy

7-Day Return/Replacement/Refund Policy for finflexinfra.net

At Finflex Infra, we are committed to ensuring your satisfaction with every purchase. If for any reason you are not completely happy with your jewelry or perfume, we offer a 7-day return, replacement, or refund policy, subject to the following conditions:

1. Eligibility for Return/Replacement/Refund:
• You must initiate the return, replacement, or refund request within 7 days of receiving the product.
• The product must be unused, unworn, and in its original condition, including all packaging, tags, and documentation.
• Perfumes should not be opened or used, and jewelry should not show signs of wear or damage.
2. Conditions for Return/Replacement:
• Defective or Damaged Products: If your product is defective, damaged, or does not meet the description on the website, you are eligible for a replacement or refund. (Damaged and defective products replacement will be done  within 5-7 business days.)
• Wrong Item Received: If you receive the wrong product, please contact us within 24 hours of receiving your order, so we can arrange a replacement within 2-3 business days.
3. Non-Eligible Products:
• Products that are personalized or customized are not eligible for return, replacement, or refund.
• Any items that show signs of use, wear, or damage are not eligible for a return or refund.
• Perfumes that have been opened or used will not be accepted for return.
4. Return Process:
• To initiate a return, please contact our customer support team at finflexinfra@gmail.com within 7 days of receiving your order.
• You will be required to provide the order number, product details, and any supporting images of the issue (if applicable).
• Once your return request is approved, we will provide you with instructions on how to send the product back to us. The return shipping costs will be covered by Finflex Infra if the product is defective or damaged.
5. Refund Process:
• If refund is approved amount will be credited to customers customer's in 5-7 working days.
• Refunds will be issued to the original payment method used during the purchase. Please note that shipping fees are non-refundable unless the return is due to a defect or mistake on our part.
6. Replacement Process:
• If you choose a replacement, we will send you a new product once the original item is received and inspected. If the product is out of stock, we will issue a refund.
7. Customer Support:
• For any questions or concerns, please contact our customer support team at finflexinfra@gmail.com. We are here to assist you with your return, replacement, or refund request.

Note: This policy is applicable only for purchases made on Finflex Infra and may be subject to change. Please refer to our website for the most up-to-date information.

Thank you for shopping with Finflex Infra!